They ask verification questions guaranteed to fail.
Their agents are heartless and rude.
They are above the Law of the land.
They don't care about their customers.
Here are the verification questions they asked me:
> 1. Can you provide the exact date when your SIM was activated? Ex. March 2023.
>
> 2. What’s the last promo that you purchased before your phone was lost? When did you register it?
>
> 3. What was your remaining load balance before your phone was lost?
All three verification questions are guaranteed to fail.
#1: Can you honestly remember the exact date when your SIM was activated, especially if it has been with you for at least a decade?
#2: Can you honestly remember the last promo you purchased when you did not purchase any promo for the last 5 years?
For the third question, I provided the CORRECT answer, and I even submitted a screenshot taken on April 12th, very recent.
And yet, Globe Telecom Inc.'s agent replied with the following:
> We have to follow the process before we proceed with the deactivation.
> Unfortunately the details you have provided, do not match our record.
> Yes, the details you have provided do not match our records.
> We can only block the number if you were able to provide the correct details we need.
After this, their agent copy-pasted their spiel in a rush to close the chat conversation.
I've worked in the customer service field for 20 years, and I can tell you this is the worst agent and the worst process I've seen and experienced.
Verification questions guaranteed to fail.
Not exploring other avenues of verifications, that actually are logical to ask.
Totally heartless and rude.
A company process. In other words, this is how they were trained.
End the chat conversation as fast as you can.
To the agent, “I deeply apologise for disturbing your sleep and giving you some work to do.”
To Globe Telecom Inc., “Shame on you for having such a process, and yet you continue to claim awards for having the best service.”
@youronlyone I get a similar question from my medical insurance - one question is what day is your debit order on. I have no clue as there are lots of different debits orders across a few days. How would I recall their one specifically...